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Payment Policy

Payment & Billing Terms – Asusauna

Payment & Billing Terms

Last updated:

Please read these Payment & Billing Terms carefully before making any purchases on Asusauna.

1. ACCEPTED PAYMENT METHODS

We accept the following payment methods for all transactions:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • Other digital payment methods as indicated during checkout

2. BILLING PROCESS

When you make a purchase on our website:

  • You will be charged at the time of purchase
  • A detailed invoice will be sent to your registered email address
  • All prices displayed include applicable taxes unless otherwise stated
  • Any additional fees (such as shipping) will be clearly displayed before checkout

3. PRICING

While we strive to provide accurate pricing information, we reserve the right to modify prices at any time. In case of pricing errors, we may cancel orders affected by such errors.

For international purchases, please note that:

  • Currency conversion rates are determined by your payment provider
  • Additional fees may be charged by your bank or payment provider
  • Import duties and taxes are the responsibility of the customer

4. PAYMENT SECURITY

We take payment security seriously:

  • All payment information is encrypted using industry-standard SSL technology
  • We do not store complete credit card information on our servers
  • All payment processing is handled by secure, certified payment processors
  • We regularly monitor our systems for possible vulnerabilities and attacks

5. BILLING VERIFICATION

To prevent fraudulent transactions, we reserve the right to:

  • Verify billing information before processing orders
  • Request additional information or documentation
  • Cancel orders that appear suspicious
  • Refuse service to any customer

6. FAILED PAYMENTS

In case of failed payments:

  • We will attempt to process the payment again within 24-48 hours
  • You will be notified via email of any payment issues
  • Multiple failed payments may result in account suspension
  • Service may be interrupted until payment issues are resolved

7. BILLING DISPUTES

If you believe there is an error in your billing:

  • Contact our customer service team immediately
  • Provide relevant transaction details and documentation
  • Allow up to 5-7 business days for investigation and resolution
  • Refunds, if applicable, will be processed according to our Refund Policy

8. CHANGES TO BILLING TERMS

We reserve the right to modify these billing terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

9. CONTACT INFORMATION

For any questions or concerns about billing or payments, please contact us at:

Email: support@asusauna.com

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